Personally identifiable information collected
In order for us to provide you with the products or services that you have requested, you may be asked to provide us with personally identifiable information. For example, when you order a product, we may ask you to become a registered user of our site. During this process you will be asked for your name, shipping and billing addresses, your email address, and your credit card number/payment information. If you send an inquiry to our sales or customer service we will store a record of your message along with your email address. Our web servers also track various technical details about your visit such as you computer's IP address, browser version, and which pages you viewed. This technical information does not typically contain any personally identifiable information.
We post customer product reviews on our web site which may contain personally identifiable information. We obtain the customer's consent prior to posting the product review to post their user name along with their review and comments.
How is the information used?
The information we collect is used to provide the products and services we offer. It is also used to improve the content of our web site and to communicate with customers. If you have provided your telephone number, you may receive telephone call(s) from us with information regarding your orders, requests for information or in providing customer service. We will never sell or rent phone numbers.
With whom do we share your information?
In order to operate this web site and in order to provide you with the products and services you have requested, we occasionally need to share information with third parties. We may transmit your personal information to service providers - such as shipping and payment processing - who assist us in processing orders. For example, we provide your address to shipping providers so they may ship the products you have ordered.
How do I access, update, or delete my personal information?
If you are a registered user of the web site, you may manage many aspects of your registration information. For security reasons, however, some parts of your personal information may not be changed online and may require you to call or email to us in order to verify your identity before such changes can be made. The online registration area will also permit you to exercise control over the use of your email address, allowing you to opt-out of future email messages from this web site. Unfortunately, due to various legal and recordkeeping requirements, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of information. If you prefer to manage your personal information via other means, you may contact us by email at firstname.lastname@example.org
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request and proof of the identity of the law enforcement official making the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency.
What are cookies and how are they used?
We value your business and are committed to doing everything possible to make our online ordering process secure. Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). This web site uses SSL to communicate with secure browsers like Firefox and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. If your browser is insecure, you will not be able to purchase on our web site.
If you are still unsure of giving your credit card over the Internet, please feel free to phone in your order.
If you have any further question regarding your online security, please email Customer Service at email@example.com.
Children under 13
In accordance with federal law, we do not knowingly collect personal information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our web site. However you are not permitted to use any of the features of our site that require the collection of any personal information. If we determine that we have erroneously collected a child's information, we will immediately take steps to delete that data from our records.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time.